| BCM Standards |
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| BCM customers tell us we are the best! Here are some of our standard services that make us #1 with our customers. |
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Emergency case handling guaranteed within 24 hours. |
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Initial communication with adjuster upon receipt of file. |
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Ongoing communication with adjuster via phone, fax or e-mail. You choose the best method for you. You also choose the frequency. |
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Initial communication with claimant, physician, other providers and employer within 24 hours of non-emergency referral |
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Initial communication with claimant, physician, other providers and employer within 24 hours of non-emergency referral |
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Initial report prepared within 10-14 days of referral. You choose how you prefer to receive reports: phone, fax, e-mail or U.S. mail. |
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Progress reports are prepared every thirty days or after ten hours of billing has occurred or within the guidelines of your Special Handling Instructions |
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All Closure Reports will contain Cost Savings Information and Cost Savings Reports are available upon request |
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Reports are processed within 24-hours of completion by case managers. Providing the information to you in a timely manner makes it more valuable |
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All expenditures and recommendations must have adjuster approval prior to activity, unless you stipulate otherwise |
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Same day notification regarding light-duty or full-duty return to work release |
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Flexibility to meet any Special Handling Instructions and/or billing needs |
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