BCM Case Management Benefits - Initial communication with adjuster by assigned Nurse Case Manager within TWO HOURS of receipt of the referral - Ongoing COMMUNICATION with adjuster via phone, fax or e-mail after all physician appointments and significant events - Emergency case handling is guaranteed within 24 HOURS - NO CHARGE for administrative fees - GUARANTEED update immediately following medical appointment or other significant event - Immediate notification regarding any change in work release - INITIAL REPORT prepared within 10 days of referral - You choose how you prefer to receive reports: phone, fax, e-mail or regular mail - PROGRESS REPORTS are sent every thirty days, or after 10 hours of billing or within the guidelines of your Special Handling Instructions - CLOSURE REPORTS will contain a Cost Savings analysis, unless you stipulate otherwise - Monthly or Quarterly COST SAVINGS REPORTS are available upon request - Reports can be EASILY customized to fit your needs - NO hidden fees, our reports are formatted for easy comparison to invoices - Reports are processed within 24-HOURS of completion by case managers - FLEXIBILITY to meet any Special Handling Instructions - LOCAL case managers with hometown knowledge of area physicians - HIPAA compliant BCM Case Management Standards - Reduce lost work time by assertively managing each case - Establish early case direction by facilitating proper and timely medical care - Supply medical expertise - Communicate face-to-face with providers regarding pre-existing conditions, available light duty work and work requirements - Coordinate medical care from multiple providers and facilities to prevent duplication of services - Monitor medications from multiple providers - Assure employee compliance with therapy and medications - Provide early identification of need for transitional or light duty work - Contain health care costs through appropriate physician selection and negotiated discounts - Enhance communication between the Employer, Insurance Adjuster, Providers, Employee and Family - Assist in compliance with all applicable Laws and Regulations - Obtain the highest quality of care and the best outcome for the employee - Manage work injuries appropriately, creating good public relations with employees and saving health care dollars
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