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BCM Case Management Standards
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Initial communication with adjuster by assigned Medical Nurse Case Manager within two hours of receipt of the referral.
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Ongoing communication with adjuster via phone, fax or e-mail after all physician appointments and significant events.
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Emergency case handling is guaranteed within 24 hours.
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No charge for administrative fees, file set up or to re-open or close a file.
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Immediate updates following medical appointment.
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Same day notification regarding any change in work status.
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Initial Report prepared within 10-14 days of referral. You choose how you prefer to receive reports: phone, fax, e-mail or regular mail.
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Progress reports are completed every thirty days, or after 10 hours of billing or within the guidelines of your special handling instructions.
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Closure Reports will contain Cost Savings Information.
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Monthly or Quarterly Cost Savings Reports are available upon request.
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Reports customized to your needs.
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Reports are formatted for easy comparison to invoices.
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Case Managers process reports within 24 hours of completion.
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Flexibility to meet any special handling instructions.
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Privately owned and operated, eliminating “corporate policies.”
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Local case managers with knowledge of area physicians.
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HIPAA compliant.
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